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Total Support Small Business
Tech Support for One Computer - $39.99 per month
Keep your small business up and running strong with a full year of on-call tech support for any computer problem, 24/7/365.
Overview:
Our Total Support Small Business plan provides year-round, always-on-call live tech support to identify and fix PC problems quickly and easily-from viruses to setup to connection issues-so you can focus on your business and your customers. There's no need to leave your office or wait for a technician to arrive. You'll receive immediate access to US- and Canada-based tech experts over the phone and through an Internet connection- even on holidays, because we know your business never sleeps. We will also check that your existing anti-virus software is installed and up to date. Think of us as your personal IT staff on call when you need it most.
Key Features:
- On-call live tech support for one computer
- Optimize your operating system with our Computer Tune-up Toolkit
- Identify and remove viruses, spyware and other malware
- Configure your security software and settings, including anti-virus/anti-spyware and firewall
- Repair driver conflicts
- Install or set up a new peripheral (i.e. printer, scanner, fax, etc.)
- Setup file and printer sharing over an existing network, including configuring network printers
- Configure and/or create email account
- Install the latest patches and updates for your operating system
We support the following systems:
- Microsoft PC
- Windows XP, Windows Vista, Windows 7
- Microsoft Outlook, Outlook Express, Windows Mail, Microsoft Mail, Microsoft Entourage
- Internet Explorer version 5.5 or later, Firefox version 2 or later
- NOTE: User must have access to ISP login/password information
- NOTE: Other browsers may not be supported
Additional system requirements and service limitations:
- Support for more than one computer requires additional service
- Must have active and up-to-date anti-virus software
- Must be able to connect to the Internet for remote service
- Must have at least 256MB of RAM
- Must have administrator level access to the computer
- Does not cover online services or games, beta software, hardware issues, domain or password resets or "how to" training
- Three-month minimum commitment is required, see more details
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