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Total Support Small Business (Section)
Tech Support for Ten Computers - $199.99 per month
Overview:
Our Total Support Small Business 10 plan provides year-round, 24/7 tech support for your small business, so computer issues won't slow you down. There's no need to leave your office or wait for a technician to arrive. Our US tech support experts work over the phone and through an internet connection to resolve your computer issues immediately, so you can focus on your business and customers. Our staff identify and fix PC problems quickly and easily, from setup to connection to virus issues. We will check that your existing anti-virus software is installed and up to date, and even help set up online data backup for your network so you don't lose important files, email, customer information and more. Ideal for small businesses with up to ten computers, think of us as the ultimate on-call IT department. We're here for you anytime and anywhere you need us, including holidays—because we know your business never sleeps!
Key Features:
- On-call live tech support for one computer
- Optimize your operating system with our Computer Tune-up Toolkit
- Identify and remove viruses, spyware and other malware
- Configure your security software and settings, including anti-virus/anti-spyware and firewall
- Repair driver conflicts
- Install or set up a new peripheral (i.e. printer, scanner, fax, etc.)
- Setup file and printer sharing over an existing network, including configuring network printers
- Configure and/or create email account
- Install the latest patches and updates for your operating system
We support the following systems:
- Microsoft PC
- Windows XP, Windows Vista, Windows 7
- Microsoft Outlook, Outlook Express, Windows Mail, Microsoft Mail, Microsoft Entourage
- Internet Explorer version 5.5 or later, Firefox version 2 or later
- NOTE: User must have access to ISP login/password information
- NOTE: Other browsers may not be supported
Additional system requirements and service limitations:
- Support for more than one computer requires additional service
- Must have active and up-to-date anti-virus software
- Must be able to connect to the Internet for remote service
- Must have at least 256MB of RAM
- Must have administrator level access to the computer
- Does not cover online services or games, beta software, hardware issues, domain or password resets or "how to" training
- Three-month minimum commitment is required, see more details
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